Letter Template Asking For A Refund

Replace the information in red with brackets with your own personal details before sending this letter to your credit card provider.

 

[Insert your name]

[Insert your address]

[Insert your postcode]

[Insert your telephone number]

[Insert date]

 

[Insert name of credit card provider]

[Insert address of credit card provider]

 

Dear Sir/Madam,

Ref: [Insert your account number]

I am writing to request that you, [Insert the name of your credit card provider], refund all of the default charges applied, during the past six years from the date of this letter, to the account I hold with you. I do not believe that these charges reflect the actual cost to [Insert the name of your credit card provider] and consequently, under the Unfair Terms in Consumer Contract Regulations 1999, believe them to be unfair and unlawful.

Include the following paragraph if you wish to reclaim all of the charges applied to your account

Therefore, I am requesting that you repay me £[Insert total sum of the charges you wish to reclaim], an amount which represents the total charges applied to my account during this time.

Include the following paragraph if you wish to reclaim the difference between the charges applied to your account and the OFT’s acceptable charge of £12.

Therefore, I am requesting that you repay me £[Insert total sum of the charges you wish to reclaim], an amount which represents the difference between the charges applied to my account during this time and the £12 maximum amount deemed fair by the OFT.

For your reference I have attached full details of these charges.

Attach a list of charges made to your account including the date on which the charge was applied and the exact amount. You will also need to keep a copy of this list for yourself.

I look forward to receiving a response from you within the next 14 days.

Yours faithfully

 

[Insert your signature]

[Insert your full name]

 

Feel free to use this template although it is intended as a guide only. You will need to amend the details and information to reflect your own individual circumstances.

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